Welcome to Ian's Blog at Buckingham Ford

Monday, 21 March 2016

We're doing something right?

There is nothing nicer than loyal customers who put their full faith into us all here at Buckingham Ford. We pride ourselves on our reputation through out Buckingham and its surrounding areas. We are constantly reminded of the work we do by our customers with their kind words and continuous business. Some of our customers started with us back in 1996 where they purchased their first car, serviced their first car and continued to move on up in the world alongside us with their brand new Ecosport, Fiesta or Focus, or even buying their children's first car.

As part of our collection and delivery service we are able to make life a little easier for our customers. Early last week a long term customer took full advantage of this service and popped in to express his gratitude and to tell me how pleased he was with the customer service he received. Harry our parts administrator delivered Mr and Mrs Gilder's car after they had the work done and spent 15 minutes with the couple to run through things and insure they were pleased with the work they got and the work they booked in for, he then explained all the technical details of their service to insure they fully understood. Dare I say we had very happy customers.

Thanks Harry
I carelessly knocked and disassembled a wing mirror on my wife''s Fiesta - she was not happy! Nothing was broken but it was beyond me to piece it back together. Harry at Buckingham Ford fixed it in less than 5 minutes for no charge. Very impressed. Needless to say the Fiesta will be serviced at Buckingham Ford from now on.
John Westlake

That Extra Mile
Excellent service from Chris and the service department at Buckingham. Chris and his team always goes the extra mile to make sure my needs are met, whether that be making a courtesy car available for me or just being helpful and friendly and explaining things in a non technical way.
Gary Giles

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