A Wonderful Testimonial

The testimonial below is just an extract from a great letter I received from Ms Peverall

I walked into Buckingham Ford as a single foreign looking woman, previously I have visited other car dealers and was used to being ignored or treated as a dreamer rather than a potential buyer. But at Buckingham Ford I was treated in a professional and unbiased manner, everything was explained and explained again, they were happy to show me many examples, and after about two hours I had been turned into a Fiesta expert and had found my car.

This was my first experience of Buckingham Ford over two years ago, I have just had my car written off and had no hesitation I found myself walking back to Buckingham Ford as it felt like going back to my roots!

I was recognised straight away and no trouble was spared to answer my questions, regarding another Fiesta. This time I decided to stop by the VW garage I pass on my way to work, just to feel I was making an informed decision before buying my second Fiesta, as the salesman walked towards me I was being judged, he decided I was a dreamer and not a buyer and gave me some brochures to take away. Today needless to say I am driving a Fiesta.

Thanks to a great sales person James, and the homely friendly feeling of Buckingham Ford in General.

Thank you Ford for selling a great car from a great dealership.

Ms Gulum Peverall

October 2010

Christmas Week

Well it has been a very White week, but it hasn't kept our customers away, much to our relief we haven't been sitting around doing nothing.

Our Sales department are open again on Tuesday 28th 11am to 4pm, and then back to normal opening hours on Wednesday. so if you have been looking around the website at some of the great deals on offer over this Christmas holiday we will be more than pleased to speak to you then.

If you didn't notice this 0% finance is back on new cars this January.

For the service department they will be there Wednesday, ready to help.

To All our great customers have a great Christmas and we hope to see you all soon.

Ian, Mike and Kate Redding

Below is an extract from an email i recieved yesterday morning from a customer, who called when there car let them down.

Branch : Buckingham

Feedback : I'd like to thank Dave Balcombe and Paul Mayhew for providing exceptional service.

My car failed a month outside of warranty. The failure was a repeat (arguably!) of a failure which had occured repeatedly during warranty. Paul and Dave took ownership of the problem, collected the car from MK, liased with Ford Customer Services on my behalf, secured part payment from Ford and accepted responsibility for the balance of costs. As a result I will certainly be using Buckingham Ford for future motoring requirements, incluing the service of my wifes Vauxhall.

Truly exceptional service.

Colin Graham.

Thanks to Colin for his comments, if you want to join our list of happy customers, just visit the following link to see what we offer

http://www.buckinghamford.co.uk/service.php

or special offers, like a £15 off voucher at

http://www.buckinghamford.co.uk/offers.php

Thanks for your time in reading this

Ian

"Anti freeze" Why do people never learn

We have had a number of customers this week, with cars boiling over, as they are frozen solid in these cold conditions, and yes you guessed it there Anti Freeze is not up to these low tempertures, as it has been diluted over the years and not checked.

Just because the water in the header tank is coloured doesn't mean it is efficient, so as a special to all our customers and the residents of Buckingham come down to us and we will check your antifreeze- whatever the make you car is FOR FREE . just go to this link on our website and contact Dave or Paul in service.

http://www.buckinghamford.co.uk/service.php