We're doing something right?


As part of our collection and delivery service we are able to make life a little easier for our customers. Early last week a long term customer took full advantage of this service and popped in to express his gratitude and to tell me how pleased he was with the customer service he received. Harry our parts administrator delivered Mr and Mrs Gilder's car after they had the work done and spent 15 minutes with the couple to run through things and insure they were pleased with the work they got and the work they booked in for, he then explained all the technical details of their service to insure they fully understood. Dare I say we had very happy customers.
Thanks Harry
I carelessly knocked and disassembled a wing mirror on my wife''s Fiesta - she was not happy! Nothing was broken but it was beyond me to piece it back together. Harry at Buckingham Ford fixed it in less than 5 minutes for no charge. Very impressed. Needless to say the Fiesta will be serviced at Buckingham Ford from now on.
John Westlake
That Extra Mile
Excellent service from Chris and the service department at Buckingham. Chris and his team always goes the extra mile to make sure my needs are met, whether that be making a courtesy car available for me or just being helpful and friendly and explaining things in a non technical way.
Gary Giles